Synology mesh support depends on the primary router, Wi-Fi point model and SRM version; matching brand alone is insufficient.
Before you change anything
This is a diagnostic entry point. The source supports the general check, not a confirmed root cause for your device.
What to check first
What exact model, device role, indicator position and firmware are involved?
Record the exact model, hardware revision, firmware and recent change before adjusting settings. If you cannot answer the question, keep the cause open.
Narrow the likely path
| Observation | Next check |
|---|---|
| Light or app says offline | Use the correct model and role chart; color alone is inconclusive. |
| Node will not join | Check the specific mesh family and parent/child setup sequence. |
| Feature menu differs | Compare the current firmware and hardware revision with the vendor guide. |
Decision after the first test
Compare the exact pair in Synology's current matrix and check SRM on both devices before adding the point.
Use a documented next step
Verify before escalating
After each change, repeat the exact failed task. If the result is unchanged, restore the previous setting and use the official support link for your exact hardware revision. Don’t assume a menu or capability from a related model.
Official sources
- Synology mesh compatibility by SRM and parent role (full_text; checked 2026-11-01)
Check your exact US model, hardware revision, and firmware on the linked support page before changing settings.